EMERGENCY SERVICE

Power outage? Damaged fiber? We help you quickly!

Emergency assistance with electrical and fiber in Greater Stockholm. We prioritize your case for fast action!

Phone lines are open weekdays 07:00 to 16:00. For urgent matters outside these hours we refer to our contact form.

Service
Priority
Coverage
Greater Stockholm

Transparent Pricing

We believe in transparency. Contact us for a fixed price or hourly rate for troubleshooting and repairs. No hidden fees.

Material & Extra

Acc. to price list

inkl. moms

  • Market materials rates
  • We only replace what's broken
  • Warranty on all material

Before You Contact Us...

In some cases you can solve the problem yourself for free. Try these steps before ordering a priority service.

1

Check Main Fuses

Check your meter cabinet (usually located outdoors or in the basement). If a screw fuse has blown, replace it. If a circuit breaker has tripped, try resetting the switch.

2

Reset the RCD

Has the RCD (ground fault circuit interrupter) tripped? Reset the switch. If it trips again immediately, unplug all appliances from wall outlets and try switching it on again.

3

Check the Fiber Converter

Are the lights (Power, WAN, Optic) illuminated on your media converter box? Restart the equipment by disconnecting power for 30 seconds. If WAN or Optic lights up red or is completely dark, there may be an outage on the incoming fiber cable or with your network operator.

4

Are Your Neighbors Also Affected?

Check if street lights or your neighbor's property also lack power or internet. In that case, the outage is usually central with the grid operator (such as Ellevio, Vattenfall, or your city network operator). We cannot help in that case.

Outside Business Hours?

Our phone is staffed weekdays 07:00 to 16:00. Outside of these hours, you can email, leave a voicemail, or use the contact form. We process incoming cases continuously during our working hours.

We prioritize by urgency. Life-threatening situations – always call 112.

For Contract Customers

HOAs and companies with service agreements have guaranteed response times and priority status.

Your Priority Number

See your service agreement

Why Choose Smista Elinstallation?

  • Certified Electricians
  • Insurance Work
  • Clear Invoicing

FAQ about Emergency Service

Answers to common questions about power outages, troubleshooting, and emergency service.